The sooner, the better—especially for peak seasons like Spring and Summer. We recommend booking at least 4-6 weeks ahead to lock in your date and favorite items. Last-minute heroics? We’ll try our best, but availability can’t be guaranteed!

We service Brisbane, Ipswich, Sunshine Coast, Gold Coast and surrounding areas. Outside those regions? Drop us a message—we’re always up for a road trip if logistics work out! Travel fees noted on "Event Styling Services" page.

Getting a quote with us is super easy! Simply use our online Quote Builder to browse our full range of event hire products and services.

✅ Add your favourite items to your quote request — don’t forget to include any necessary services like Delivery and Installation, so we can quote you accurately.

✅ Submit your enquiry form with your event details, preferred dates, and any customisation notes.

✅ We’ll review your request and confirm availability, final pricing, and any recommendations for your event setup.

Once everything’s confirmed, we’ll email you a digital invoice with all your booking details.

Most enquiries are answered within 1-3 business days. If your event is urgent or last-minute, please call us directly on 0402 332 341, and we’ll do our best to help!

Please note: All pricing shown on our website is exclusive of GST. GST will be calculated and shown on your final quote and invoice.

We’re here to make planning your event as stress-free as possible. Let’s bring your vision to life!

Yes, we have minimum spend requirements depending on your event location:

• Minimum spend is $250 (ex GST).
  
• Minimum spend is $500 (ex GST).

These minimums help us cover the time, logistics, and operational costs involved in safely delivering and collecting your event hire items.

If your event is outside these areas, please reach out — we’re happy to discuss custom options or provide a tailored quote!

Yes—a 10% deposit secures your booking and is non-refundable. Your final balance is due 14 days before your event and becomes non-refundable at that point.

Yes! For private setup locations someone must be on-site to accept delivery and confirm placement of items. We don’t require you to sign paperwork, but it’s helpful to have someone present to run through everything prior to install placement.

For Venues we are happy to coordinate with staff on site, please provide details at the time of your booking once venue has been confirmed and booked by client.

It’s the hirer’s responsibility to arrange a suitable indoor or covered location for setup in case of wet weather. Alternatively, we may be able to reschedule your event, provided non-consumable items haven’t already been prepared (like balloons already inflated). See our full terms and conditions page for more details.

We accept credit card and bank transfer. Unfortunately, no chickens or goats as payment—yet.

Absolutely! Our team delivers, sets up, and packs down your hire items. Standard delivery and collection times are between 7am–10pm. Special timing? Just ask, and we’ll see what’s possible. Check out our service rates on the "Event Styling Services" Page.

You bet! Many of our items can be customised to suit your colour scheme or theme. Let us know your vision and we’ll help bring it to life.

Indoors, foil helium balloons can float for 2-3 days, while air-filled latex installations can last several weeks. But heat, sun, and wind can shorten their lifespan. Balloons are fabulous…but delicate! We use the best quality products in the industry to ensure for the best finish at your special event.

Yes! But they need a flat, dry surface. Please let us know your venue details so we can plan the safest install possible.

For some items, no—because our gear often requires professional handling, large vehicles, and specific installation skills. However, for smaller props, backdrops or signage, pick-up is absolutely an option from our Burpengary warehouse - by appointment only.

We know accidents happen. Any damage or loss outside normal wear and tear is the hirer’s responsibility and repair / replacement costs will be charged accordingly. Play nice with the party gear please.

Yes—Brookes Party Hire currently carries $5 million public liability insurance covering our work on site. However, we’re not responsible for guest injuries, damage to venue surfaces, or other event-specific risks. Clients remain responsible for securing any additional event insurance or permits required for their venue or activities.

We’d love to showcase our setups! We may share photos or videos from events on our socials. If you prefer privacy, just let us know in writing and we’ll keep things off the ‘Gram.